Customer Service

Shipping & Delivery

We can arrange the express to ship your goods to all over the world ( including United States, United Kingdom, Australia, Canada, New Zealand , Mexico, France, Germany, Spain, Italy, Belgium, Europe II (Ireland, Austria, Belgium, Denmark, Luxembourg, Norway, Sweden, Switzerland, Italy), three European regions (Portugal, Finland, Greece, Malta, Israel), the Netherlands, Slovakia, Poland, the Czech Republic, Hungary, Singapore, Malaysia, Thailand, Indonesia, Japan ,South Korea, Russia, South Africa, United Arab Emirates, India, Saudi Arabia, Brazil, Ukraine, Belarus, Turkey, Cyprus, Qatar, Bahrain, Cyprus, Egypt, Iran, Jordan, Kuwait, Lebanon, Oman, Qatar) So no matter what express methods you choose, you always could enjoy the discount from 50%-85%,and the fastest shipping time is 2-4 working days.

Halecosplay joins hands with major international shipping companies like DHL, FedEx, TNT,USPS, and EMS to offer four shipping methods:

Express Shipping: 3-6 business days (FedEX,DHL,UPS.TNT,EMS)
• Standard Shipping: 6-12 business days (4PX,DHL PPS,DHL PLE,EPacket(EUB),ETK)
• Economy Shipping: 13-35 business days (Normal can be deliveried within 22 business days)
You can choose your favorable shipping method on the Order Information page during the checkout process.

You can choose your favorable shipping method on the Order Information page during the checkout process.

However, if you choose no tracking number way shipping. That means you could not follow up the shipping statues. Moreover, please be aware that complaint or refund request are not acceptable if you haven’t received your items by this shipping method. Please be serious in choosing this shipping method.

Halecosplay.com offer Free Shipping for some products. Where you see "Shipping: Free Shipping", you do not need to pay freight for the item. We will choose the best shipping method according to package size and your shipping destination.

*Note:

1, As well as these addresses of PO BOX,APP/APO, there is no Express shipping services,

2, some shipping area maybe remote area, it need extra fee above $30.00USD,

whether your shipping address is remote areas or not ,please follow methods :

DHLExpess :Please check it with the website URL: http://raslist.dhl.com/jsp/first.jsp

Fedex or other Express carriers , please call a local service phone to check it.

3 ,tracking website address:

FedEX : https://www.fedex.com/apps/fedextrack/

DHL Global Mail :http://webtrack.dhlglobalmail.com/

ePacket,EUB,ETK,EMS:http://ems.com.cn/english.html

ePacket or EUB for United State: USPS.COM

4PX: http://en.4px.com/

Aramex:http://www.aramex.com/

TN(TNT):https://www.tnt.com/express/en_gc/site/home.html

Returns & Refund Policy

General policy:After you sign the parcel within 30 days,and the product was unused,if it is quality problem or it's inconsistent with the description shown on our website,we could accept your return/exchange without doubt.But please kindly note that you should be responsible for the shipping cost.However,if it is your operation that causes the damage of the items/color/size,which result in product unserviceable, in this case we do not accept any return/exchange.

Specific return policy:
1 Handling policy of order cancellation
Please kindly note that as long as your order hasn’t been shipped . we will refund you total shipping cost,but if they are shipped,we are sorry that we would not accept order cancellation.

A. For Order cancellation within 24 hours and the order status shows “awaiting fulfillment”, we will refund 80% of the total price. (20%of the cost refers to the advertising and promotion expenses, order processing labor costs, raw material preparation costs and other miscellaneous cost.)
B. For Order cancellation after 24 hours ,and the order states shows “awaiting fulfillment”, within the processing time,we will refund 50% of the total price (After 24 hours, the factory has already begun to make your item, and related products materials have been purchased, and the workers related to the production has done preparatory work, or that we have purchased the product which can not be returned to the suppliers)
C. For Order cancellation after 24 hours ,and the order states shows “awaiting fulfillment”, exceed the processing time,we will refund 80% of the total price.
D. If the order status shows “shipped”, we are sorry that we could not accept any order cancellation in this case.
2 Did not receive the parcel within stated delivery time and request a refund
Please kindly note that delivery time includes processing time and shipping time.
We will do our utmost to strive for the fastest processing speed to shipped to you.However,please kindly note that sometimes the factory is short-supplied and has to temporarily produce ,the transit is not subject to our control as well,especially the local Custom inspection or delay.Therefore, all above may cause the delay of your delivery time.Hop you could understand.
For the following circumstances, we promise that:
A.have not received the parcel because we shipped your order out exceed processing time :
for express shipping method within 3 days,and other shipping method within 5 days,we are sorry that we would not accept refund request.Hope you could wait for a few days patiently.Otherwise,exceed the time mentioned above,you could apply for a maximum 10% refund as compensation after you sign for it.
B.have not received the parcel because we shipped you within processing time :
for express shipping method within 5 days,and other shipping method within 7 days,we are sorry that we would not accept refund request.Hope you could wait for a few days patiently.Otherwise,exceed the time mentioned above,you could apply for a maximum 5% refund as compensation after you sign for it.(It is outside the range of our control,mostly it’s the matter of freight carrier or Custom.
As for the above policy,we would like to suggest that you reserve more extra delivery time and purchase in advance so that your parcel would not be delayed.
3 Return/exchange Policy about unsatisfied product or other relevant problems
A. Return/exchange the product with quality problem
Quality problems include inconsistent color, texture, and size that are shown on our website. Upon receipt of the items within 30 days, you can propose your return request. We will communicate with you to verify, and the buyer shall provide specific photos or other relevant evidence as proof. If it is our responsibility, after we receive your returned parcel, we will refund 100% to you or refund a new item to you.
Please note that, if it is your operation that causes the damage of the items/color, in this case we do not accept any return/exchange.
B. Return/exchange of wrong size costume
a If you choose the wrong size, we do not accept return/exchange.But you can purchase a new one with the correct size on our website, we will provide special offer to you.
b If we make the costume with wrong size, we accept return/exchange.After we receive the returned item back, we will refund or exchange for you.
c About Size: Please note that our clothes are produced in strict accordance with the size specifications on our website, and we will check each item again before shipment. Due to manual measurement, 1-3cm measurement error is acceptable, and it is not a size problem. We recommend that you choose a slightly bigger size or a little loose one.
C. Receive the wrong product
After you receive the wrong product, please forgive our mistakes and contact us at the first time. After we confirm that it is our problem, we will refund 100% to you or ship the right product to you again for free. (You will need to return the items to us, and we will be reprehensible the the shipping cost)
D. Receive products less than your order
After you receive products which are inadequate, please forgive our mistakes and contact us at the first time.
After we confirm that it is our problem, we will provide you refund of the unshipped product or ship it to you.

4 For the orders that are unshipped and need to change the size/standard/specification, or exchange
If the products you want to exchange is in stock,and has the same or lower value,we could exchange for you for free.If its value is higher, you will need to pay extra cost including freight difference due to different weight.
A.Within 12 hours after you place the order, we can change the size or related specification or exchange to other goods for you.
B. Within 12-24 hours after you place the order, we need to charge an additional 10% handling fee.
C. Within 24-48 hours after you place the order, we need to charge an additional 15% handling fee.
D. Within 48-72 hours after you place the order, we need to charge an additional 20% handling fee.
E, After three days, we do not accept any change or replacement, but if needed, we need to charge an additional 60% handling fee.
5 For the orders need to change the shipping address
A For The orders that are unshipped:
if you want to change to another address in the same country and the address is not remote area for DHL/FedEx, we can change it for you for free; if you want to change to a different country and the shipping cost is higher, please pay the difference, but for lower shipping costs, we have no obligation to refund the difference, please fill in the correct address carefully when placing the order.
B For the orders that are in delivery:
If you choose standard shipping method, you can call the shipping company to change the address. If you choose express shipping method, you will need to pay extra cost to change the shipping address (about USD 12.00 - USD 18.00), and we will ask you to pay the difference.
6. Shipping address in remote area
If you choose express shipping and your shipping address is remote area:
A.Change to the standard shipping method for free, or cancel the order.
B.Pay the remote area surcharge of USD 30.00. For more information about the remote area, please call the local post office of FedEx/DHL.

Return Steps:

You may use any shipping method you like as long a tracking number can be provided.
Carefully package the items in the original shipping box or any suitable shipping carton.
Make sure you include your name and/or order number so that we know who it's from!
Returns and Exchanges are only accepted within 30 days of purchase.
For the above policies we reserve the right of final explanation.

Payment Methods

We only accept the paypal payment here and hope we can have your kindly understanding.

Pay attention!

we will not change our bank information without any formal documentory advising. If any suspecious documents with different bank account, please contact us by telephone for confirmation.

Intellectual Property Infringement Policy

It is the policy of Halecosplay.com to take appropriate action where necessary to uphold and recognize all relevant State, Federal and International laws in connection with material that is claimed to be infringing any trademark, copyright, patent and all or any other Intellectual Property laws. If you are an intellectual property rights owner and you believe that Halecosplay.com sells, offers for sale, or makes available goods and/or services that infringe your intellectual property rights, then send the following information in its entirety to [email protected]
Information required
1. An electronic or physical signature of the person authorized to act on behalf of the owner of an exclusive that is allegedly infringed;
2. A description of the allegedly infringing work or material;
3. A description of where the allegedly infringing material is located on the site (product(s) URL);
4. Information reasonably sufficient to allow us to contact you, such as your address, telephone number and e-mail address;
5. A statement by you that you have a good faith belief that the disputed use of the material is not authorized by the copyright or other proprietary right owner, its agent, or the law;
6. A statement by you that the above information and notification is accurate, and under penalty of perjury, that you are the copyright owner or authorized to act on behalf of the owner whose exclusive right is allegedly infringed.
Termination and Effect of Termination
In addition to any other legal or equitable remedies, Halecosplay.com may, without prior notice to you, immediately terminate the Agreement or revoke any or all of your rights granted under this Agreement. Upon any termination of this Agreement, you shall immediately cease all access to and use of the site and Halecosplay.com shall, in addition to any other legal or equitable remedies, immediately revoke all password(s), and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this Agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination.
Disclaimer and Limitation of Liability
EXCEPT AS OTHERWISE PROVIDED IN THE STANDARD TERMS OF SALE THAT GOVERN THE SAME OF EACH PRODUCT ON THIS SITE, THIS SITE, THE PRODUCTS OFFERED FOR SALE ON IT AND THE TRANSACTIONS CONDUCTED THROUGH IT ARE PROVIDED BY Halecosplay.com ON AN “AS IS” BASIS. Halecosplay.com MAKES NO PRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE EXCEPT AS PROVIDED HERE TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Halecosplay.com DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, TITLE, QUIET ENJOYMENT, DATA ACCURACY, AND SYSTEM INTEGRATION. THIS SITE MAY INCLUDE INACCURACIES, MISTAKES OR TYPOGRAPHICAL ERRORS. Halecosplay.com DOES NOT WARRANT THAT THE CONTENT WILL BE UNITERRUPTED OR ERROR FREE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, Halecosplay.com WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO, INDIRECT INCIDENTAL, PUNITIVE, EXEMPLARY, SPECIAL, OR CONSEQUENTIAL DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Halecosplay.com’s TOTAL LIABILITY TO YOU FOR ANY DAMAGES (REGARDLESS OF THE FOUNDATION FOR THE ACTION) SHALL NOT EXCEED IN THE AGGREGATE THE AMOUNT OF FEES ACTUALLY PAID BY YOU TO Halecosplay.com DURING THE MONTH IMMEDIATELY PRECEDING THE ACT ALLEGEDLY GIVING RISE TO Halecosplay.com’s LIABILITY.
Order Acceptance
Please note that there may be certain orders that we are unable to accept and must cancel. Halecosplay.com reserves the right, at sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.

Typographical Errors
While Halecosplay.com strives to provide accurate product and pricing information, pricing or typographical errors may occur. Halecosplay.com cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Halecosplay.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mis-priced, Halecosplay.com may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
Pricing in Different Currencies
Pricing of products sold by Halecosplay.com is based upon figures calculated in U.S. Dollars (US$). Prices displayed in other currencies are converted from U.S. Dollars according to the most up to date conversion rates. Due to fluctuating currency values, prices displayed in non-U.S. denominations of currency on the Site, other than on the individual product page, may not be the most current. Areas of the Site where non-U.S. denominations of currency might be inaccurate include, but are not limited to, promotional banners, promotional pages, and information on product category pages. The price displayed on an individual product page, regardless of currency denomination, is the current price you are liable to pay to Halecosplay.com, excluding shipping.
Arbitration
Where the parties fail to settle dispute within 30 days after such dispute occurs, they agree to submit such dispute to Hong Kong International Arbitration Center (the “HKIAC”) for arbitration which shall be conducted in accordance with the Commission's arbitration rules in effect at the time of applying for arbitration. The arbitral awards are final and binding upon both parties.
Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Halecosplay.com is not responsible for the operation of or content located on or through any such site.
Remedies
You agree that Halecosplay.com's remedy at law for any actual or threatened breach of this Agreement would be inadequate and that Halecosplay.com shall be entitled to specific performance or injunctive relief, or both, in addition to any damages that Halecosplay.com may be legally entitled to recover, together with reasonable expenses of any form of dispute resolution, including, without limitation, attorneys' fees.
No right or remedy of Halecosplay.com shall be exclusive of any other, whether at law or in equity, including, without limitation, damages injunctive relief, attorneys' fees and expenses.
No instance of waiver by Halecosplay.com of its rights or remedies under these terms and conditions shall imply any obligation to grant any similar, future or other waiver.